Dex support
Answers to common questions, and how to reach us.
Write to us through the contact form and we answer by email. Pro customers get priority.
ქართულად: მოგვწერეთ საკონტაქტო ფორმით და ელფოსტით გიპასუხებთ.
Common questions
The staff setup says it cannot reach the Dex server. Check that the PC is on the office network and that the Dex Server PC is switched on. Download the staff setup again from the Dex panel (Settings → Staff PCs) so it carries the right address.
The staff setup says the Dex server's key is different. The setup checks that it is talking to your own Dex server. If Dex Server was reinstalled, the old setup no longer matches: download it again from Settings → Staff PCs. If Dex Server was not reinstalled, stop and contact us: something on the network may be pretending to be your Dex server.
How do I add a Mac? Open the Dex panel on that Mac or another computer (over https://), go to Settings → Staff PCs, and copy the Mac line. On the Mac, open Terminal, paste the line and enter the Mac's administrator password. The Mac then appears in the PC list. Macs need macOS 11 or newer.
A laptop shows "away, through Dex Cloud". That is normal: the laptop is outside the office and connects to your Dex server through Dex Cloud, encrypted end to end. It is checked and fixed the same way as in the office.
The staff setup says the plan covers N PCs. Every PC in your plan is in use. Remove a PC you no longer use in the panel (Devices), or move to a bigger plan.
The panel says my plan covers one office. Starter and Business cover one office, and Pro up to 5, the head office included. For branch offices move to Pro; for more than 5 offices or 150 PCs, ask about Enterprise.
My browser warns about the Dex panel's certificate. The panel uses HTTPS with Dex's own certificate, which no public authority signed, so browsers warn the first time. On the Dex PC itself it opens without a warning. On other PCs, compare the fingerprint shown in Settings → Security with the one your browser shows, or download the certificate there and install it on that PC.
Dex cannot fix the PC it runs on. Dex runs with limited rights, so it changes that PC only through the same locked-down way as any staff PC. Run Dex Staff Setup on the Dex PC too, then approve the fix again.
My phone stopped getting notifications. Open the Dex app → Settings and check it shows your company as online. If not, the Dex Server PC may be off or offline.
Fixes do not run. If the panel says your subscription has ended, renew your plan and activate it in Settings → Dex app. If it says remediation is off, switch it on in Settings.
I bought a plan. How do I activate it? In the Dex panel open Settings → Dex app → Activate a purchase, and enter the email and order number from your order confirmation.
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